Question 1

What is a Virtual Assistant?

Accepted Answer

A virtual assistant (VA) is an independent contractor who provides administrative-related services from their own home office.
Have a think about roles that you are familiar with like reception, administration, executive assistant, project management, bookkeeping, event management, copywriting, graphic design, IT services etc. These services can all be provided remotely by a virtual assistant.

Question 2

Why would you hire a Virtual Assistant?

Accepted Answer

There are a number of advantages for hiring a Virtual Assistant but here are a few:

Scalability 
A VA can upscale or downscale their hours to suit your business needs in time of change.

Flexible 
You pay only for the hours worked or as discussed in an agreement, you don’t pay for set business hours.
A VA can offer many different services unlike a person that is hired for a specific role and is usually expected to work on the tasks as described in their job description.
 
Cost effective 
Is a VA really cost effective, their hourly rate seems so much higher than what I pay my employee for the same type of work? 
Look at it from this point, you don’t have to pay for superannuation, leave loading, holidays, sick pay, insurance, computer equipment, phone, internet, office space, work lunches, work events, professional development and office supplies. You actually find that you will be saving money by having a VA (Virtual Assistant) instead of a permanent employee that works from your office for a set number of hours and days per week.

Time efficient 
A VA is specialised in their area of expertise and will be able to complete certain tasks quicker than a business owner or employee that is not that familiar in that particular field, this way the business owner or employee can focus on what they do best. 
Another advantage of a VA is that the work will be done remotely from the VA’s home office, there is no wasting travel time and thus more hours left in the day to work on your project.

Question 3

Do you have insurance?

Accepted Answer

At Cloudnine Virtual Assistance we hold Professional Indemnity and Cyber Insurance.

Question 4

What procedures do you have in place in order to keep my business and customer details safe?

Accepted Answer

We take our clients privacy and data information very serious and have a range of measures in place to protect your information including; antivirus protection software, additional password manager, cloud storage (Google Drive), 2-factor authentication on all work devices.

Question 5

How much would I pay for your services?

Accepted Answer

You can send me a message and I will contact you as soon as possible so we can have a chat about your needs.

Question 6

How do I pay?

Accepted Answer

Invoices will be emailed for completed projects on a weekly basis or as discussed in our agreement.

Question 7

I like to get some more information?

Accepted Answer

To help me understand your needs, please send me a message and I will contact you a soon as possible.

Frequently Asked Questions